General Terms and Conditions with Customer Information

Last updated: 26. June 2025

Outline

1. Scope of the GTC
2. Contact and service details
3. Ordering process and conclusion of contract
4. Contract text and contract language
5. Customer Account
6. Information on prices and shipping costs
7. Payment Methods and Terms of Payment
8. Retention of title
9. Delivery, Availability of Goods
10. Sale of vouchers
11. Promotional vouchers
12. Copyright and rights of use
13. Cancellation Policy
14. Warranty and Liability
15. Amendment of the Terms and Conditions
16. Final Provisions
17. Dispute Resolution and Consumer Dispute Resolution

 

1. Scope of the GTC

2. Contact and service details

  • Please note the following information on the availability of our customer service.
  • E-mail address: info@fame-nails.at
  • Phone number: +4367764827484
  • Customer service availability: During opening hours.

3. Ordering process and conclusion of contract

  • By clicking on the button that completes the ordering process, the customer makes a binding offer to the seller to purchase the products in the shopping cart.
  • A contract between the customer and the seller can also be concluded by e-mail. The Customer may submit a binding offer to the Seller by e-mail or, in the case of a binding offer by the Seller, accept it by e-mail.
  • A contract between the customer and the seller can also be concluded by telephone. The Client may submit a binding offer to the Seller by telephone or, in the case of a binding offer by the Seller, to accept it by telephone.

4. Contract text and contract language

  • The seller saves the text of the contract and makes it available to the customer in text form (e.g. by e-mail or printed with the delivery of the order). The customer can print out the text of the contract before placing the order with the seller by using the print function of his browser or the save function for web pages in the last step of the order.
  • The language of the contract is German or English, contracts can be concluded in this language.

5. Customer Account

  • The seller provides customers with a customer account. Within the customer account, customers are provided with information about the orders and their customer data stored by the seller. The information stored in the customer account is not public.
  • Customers can also place an order as a guest without having to create a customer account.
  • Customers are obliged to provide truthful information in the customer account and to adapt the information to changes in actual circumstances to the extent necessary (e.g. the changed e-mail address in the event of a change or the changed postal address before placing an order). Customers are responsible for any disadvantages that may arise due to incorrect information.
  • Customers are responsible for their customer accounts within their sphere of influence and to the extent that they can reasonably be expected to assume responsibility. It is the responsibility of the customers to exercise the greatest possible care when using access data to the customer account and to take every measure that ensures the confidential and secure handling of the data and prevents its disclosure to third parties. Customers are obliged to inform the Seller immediately if there is reason to suspect that a third party has knowledge of access data and/or is misusing the Customer Account.
  • The Customer Account may only be used in accordance with the applicable legal provisions, in particular the regulations for the protection of the rights of third parties, and in accordance with the Seller’s Terms and Conditions by means of the access masks and other technical access options provided by the Seller. Any other type of use, in particular by external software, such as bots or crawlers, is prohibited.
  • Customers can cancel the customer account at any time. The Seller may terminate the Customer Account at any time with a reasonable notice, which is usually two weeks. The termination must be reasonable for the customer. The seller reserves the right to terminate the contract for extraordinary reasons.
  • From the time of termination, the customer account and the information stored in the customer account will no longer be available to the customer. It is the customer’s responsibility to secure their data when canceling the customer’s account.

6. Information on prices and shipping costs

  • Unless otherwise stated, all prices are to be understood as total prices including the applicable statutory value added tax (VAT).

7. Payment Methods and Terms of Payment

  • When using financial institutions and other payment service providers, the terms and conditions and data protection notices of the payment service providers also apply with regard to payment. Customers are asked to observe these regulations and instructions as well as information during the payment process. This is particularly the case because the provision of payment methods or the course of the payment procedure may also depend on the agreements between the customer and financial institutions and payment service providers (e.g. agreed spending limits, location-limited payment options, verification procedures, etc.).
  • The customer ensures that he meets the requirements incumbent on him, which are necessary for successful payment using the selected payment method. This includes, in particular, sufficient funds for bank and other payment accounts, registration, legitimation and authorisation for payment services as well as the confirmation of transactions.
  • Prepayment – If payment in advance by bank transfer has been agreed, the payment amount is already due upon conclusion of the contract, unless otherwise expressly agreed. The seller provides the customer with his bank details. Delivery will take place after receipt of payment. If, despite the due date, the advance payment has not been received by the Seller by a time of 10 calendar days after the order confirmation has been sent, even after a renewed request, the Seller shall withdraw from the contract with the consequence that the order is invalid and the Seller is not obliged to deliver. The order is then completed for the customer and seller without further consequences.
  • Cash on delivery – The customer pays the purchase price directly to the delivery person, for which a cash on delivery fee is incurred, which is not included in the total price. There is an additional 4.50 euros as cash on delivery costs.
There is an additional 4.50 euros as cash on delivery costs.
  • Credit card payment – When placing the order, customers provide their credit card details. The customer’s credit card will be charged after authorization as the legitimate cardholder.
  • Klarna – The payment is processed via the payment service provider Klarna AB, Sveavägen 46, Stockholm, Sweden (hereinafter: “Klarna”) using the type of Klarna payment provided or selected by the customer. Klarna’s Terms of Use apply, which can be viewed at https://www.klarna.com/de/ and are communicated to the customer as part of the payment process.
  • Klarna Sofortüberweisung (Sofort) – The payment is made using online banking data by the provider Sofort GmbH immediately after the order is placed in accordance with the conditions of Klarna Sofortüberweisung (which are also communicated to the customer as part of the ordering process). Further information: https://www.klarna.com/sofort/.
  • Costs incurred by reminders of due receivables will be invoiced to the customers. Customers reserve the right to provide proof of no or lower costs.
  • In the event of late payment, the Seller is entitled to claim default interest at the statutory rate as well as other consequences and costs determined by law from the defaulting customers. The customer’s obligation to pay default interest does not preclude the Seller from asserting further damages for delay. Damage caused by default includes costs of enforcement, such as costs for legal advice, dunning proceedings or debt collection.

8. Retention of title

9. Delivery, Availability of Goods

  • If a collection of the goods by the customer is agreed, the seller informs the customer that the goods are ready for collection at the agreed collection location. Unless expressly agreed otherwise, the customer will not incur any shipping costs.
  • If the delivery of the goods fails due to the fault of the customer despite three delivery attempts, the seller can withdraw from the contract. Any payments made will be refunded to the customer immediately.
  • If the ordered goods are not available because the seller is not supplied with this product by his supplier through no fault of his own, in particular with regard to ensuring delivery and making possible and reasonable efforts for him, the seller may withdraw from the contract. In this case, the Seller will inform the Customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable goods are available or the customer does not request delivery of comparable goods, the seller will immediately reimburse the customer for any consideration already provided.
  • Customers are asked to report obvious transport damage to the transport company or carrier as soon as possible or otherwise to inform us of the transport damage. This does not create any obligation for the customers who are consumers, the failure to report does not restrict the legal rights of the customer as well as the enforcement of these rights, in particular the warranty and revocation rights.

10. Sale of vouchers

  • These T&Cs apply accordingly to the sale of vouchers that embody material or monetary values.

11. Promotional vouchers

  • “Promotional vouchers” are defined as vouchers that are issued free of charge by the seller in the context of promotional campaigns, for example (e.g. discount vouchers with percentage or fixed discounts). Promotional vouchers, on the other hand, do not represent vouchers that embody a certain monetary or material value and are purchased by the customer as a product.
  • Promotional vouchers can only be considered under the conditions communicated, taking into account restrictions, e.g. the validity of certain product groups, frequency of use and, in particular, only within the specified period.
  • Unless otherwise stated, promotional vouchers cannot be combined with other promotional vouchers.
  • Unless otherwise stated, the promotional vouchers given to recipients may not be transferred to third parties.
  • Promotional vouchers issued by the seller may only be redeemed at the seller.
  • Unless otherwise stated, promotional vouchers can only be redeemed before the order process has been completed.
  • If there is still an amount to be paid after redeeming a promotional voucher, this can be paid using the payment options offered by the seller.
  • If a promotional voucher exceeds a value of the goods, it will only be taken into account up to the amount of the value of the goods, without the remaining amount being paid out.

12. Copyright and rights of use

  • The products sold by the seller are protected by intellectual property rights (in particular trademark and copyright law). The rights of use and exploitation lie with the seller or the respective rights holders. Customers undertake to acknowledge and observe these property rights.
  • If the products are subject to a specific license for use, customers will be informed about the license for use. In this case, the provisions of the license of use before these Terms and Conditions shall apply.
  • If the Seller makes advance payments, the granting of the rights of use to the Customer shall only be provisional and shall only take effect when the Customer has paid the purchase price of the relevant Products in full.
  • The copyright notices and protective notices (e.g. the “copyright” mark ©) affixed to the products within a reasonable and legally recognized framework must be observed and the granted rights of use are only valid as long as the aforementioned notices and notices are not removed or otherwise made unrecognizable. Unless the removal or obscuring is carried out in the context of the ordinary or intended use of the products.

13. Cancellation Policy

  • The information on the right of withdrawal for consumers can be found in the seller’s cancellation policy.

14. Warranty and Liability

  • The warranty (liability for defects) and liability for other poor performance are determined in accordance with statutory provisions, subject to the following regulations.
  • The Seller shall not be liable for the Customer’s Internet connection, the software and hardware used by the Customer, or any disruptions to the establishment or execution of the contract between the Customer and the Seller caused by them.

15. Amendment of the Terms and Conditions

  • The Seller reserves the right to amend these T&Cs at any time with effect for the future in the case of continuing obligations (i.e. contracts running for a longer period of time under which services and/or consideration are provided) in the following cases: a) If the amendment serves to bring the T&Cs into conformity with the applicable law, in particular if the applicable legal situation changes; b) If the change serves the Seller to comply with mandatory judicial or administrative decisions; c) If completely new services or service elements as well as technical or organizational processes require a description in the T&Cs; d) If the change is merely beneficial to the customers.
  • The Seller will send the amended T&Cs at least two weeks before their entry into force to the e-mail address provided by the Customer with the Seller. If a customer does not object to the new T&Cs within two weeks of receiving the e-mail, the amended T&Cs will be deemed to have been accepted by the customer. With the notification of the change, the seller will inform the customers of the consequences of not contesting it. Customers can also agree to the amended T&Cs by explicit consent.

16. Final Provisions

  • The legal relationships between the customer, insofar as the latter is an entrepreneur, and the seller are subject exclusively to the law of the Republic of Austria to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
  • The place of jurisdiction is at the seller’s registered office if the customer is an entrepreneur. The right of the seller to choose another permissible place of jurisdiction is reserved.

17. Dispute Resolution and Consumer Dispute Resolution

  • The European Commission provides a platform for online dispute resolution (ODR), which you can find under https://ec.europa.eu/consumers/odr/. Consumers have the opportunity to use this platform to resolve their disputes.
  • We are not willing and not obliged to participate in a dispute resolution procedure before a consumer dispute resolution board.
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